Front of House
Levels

FOH Team Members are responsible for serving great food in a clean and safe environment to
ensure every guest receives a consistent experience of genuine hospitality and speed of service.
FOH Team Members will utilize systems & checklists to go above and beyond for guests.
All FOH Team Members are expected to work along with their fellow Team Members to provide the great service.

FOH Essentials Knowledge
Requirements

First, you’ll learn the basics.
The items listed below are some of the core foundations at Rainbow & Lake Mead

Chick-fil-A Essentials
Core 4
Food Safety

FOH Level 1 Knowledge
Requirements

Cashier
iPOS

FOH Level 2 Knowledge
Requirements

Dining Room
Bagging

FOH Level 3 Knowledge
Requirements

Beverages
Desserts
Opening and/or Closing

FOH Level 4 Knowledge
Requirements

Stager
The Mobile Cashier

FOH Trainer Knowledge
Requirements

Food Safety
Guest Recovery
Drive-Thru Operations
Dining Room Operations